Outcome driven support engagements that are driven by KPIs & measured by SLAs

Level 2 Technical Support Services is not only responsible for assisting Level 1 support teams but also in triaging escalating / complex issues & solving technical problems. By outsourcing level 2 Technical support to Nexsys, you can focus on your core areas business.

• ■ Cost Effective
• ■ 24 X 7
• ■ Multi Model Pricing Structure
• ■ Increased Automation & Effective Integration of ITSM, TAM ITOM & other solutions Improve Customer Satisfaction